Agreement

By accessing this website, submitting an enquiry, or using services provided by YUZZANG HOUSE LTD, you agree to these Terms of Service.

If you do not agree to these terms, please do not use this website or submit an enquiry.

About our services

[Brand Name] provides private shopping, luxury sourcing, gifting assistance, and bespoke request support for selected clients.

Our services may include reviewing private enquiries, clarifying request details, sourcing selected items, assisting with gifting arrangements, and providing personal assistance in relation to watches, bags, rare pieces, and other luxury requests.

We do not guarantee that any specific item, model, reference, colour, size, condition, or product will be available. Availability may change at any time and is subject to market conditions, supplier availability, timing, and other factors outside our control.

Private enquiries

When you submit an enquiry, you are providing information for us to review your request. Submission of an enquiry does not create a confirmed order, purchase agreement, or obligation for us to source a specific item.

We may accept, decline, or request further information about any enquiry at our discretion.

You agree that the information you provide is accurate, complete, and not misleading. If your request changes, you should inform us as soon as possible.

Pricing and availability

Most items and services are priced upon enquiry.

Prices may vary depending on availability, condition, rarity, sourcing requirements, timing, delivery arrangements, taxes, fees, and other relevant costs.

Any prices, estimates, or availability information provided before confirmation are indicative only and may change unless expressly confirmed in writing.

Orders and confirmation

An order or service arrangement is only confirmed once the relevant details have been agreed in writing and any required payment, deposit, or confirmation has been received.

We reserve the right to refuse, cancel, or decline any request where an item becomes unavailable, pricing changes materially, supplier information changes, or we are unable to proceed for legal, practical, or business reasons.

Payments

Payment terms will be provided where applicable before an order or sourcing arrangement is confirmed.

Depending on the request, payment may be required in full or in part before sourcing, purchasing, reservation, or delivery arrangements begin.

You are responsible for any applicable taxes, customs duties, import charges, transaction fees, delivery fees, or other charges associated with your request unless otherwise agreed in writing.

Cancellations and changes

Because private sourcing requests may involve time-sensitive availability, third-party suppliers, reserved items, bespoke arrangements, or special handling, cancellation rights may vary depending on the nature of the request.

If you wish to cancel or change a confirmed request, please contact us as soon as possible.

Where costs have already been incurred, including sourcing work, supplier fees, reservation fees, payment processing fees, shipping costs, or bespoke preparation costs, these may not be refundable.

Refunds and returns

Refunds and returns are assessed on a case-by-case basis and may depend on the item, supplier terms, condition, timing, and whether the request was bespoke, sourced specifically for you, or purchased through a third party.

Items sourced specifically for a client, rare pieces, bespoke requests, special orders, or items purchased from third-party suppliers may not be eligible for return or refund unless required by applicable law.

Where a return or refund is possible, the item must usually be returned unused, in the same condition received, with any packaging, documents, accessories, tags, or authentication materials provided.

Third-party suppliers and products

We may work with third-party suppliers, boutiques, dealers, service providers, couriers, or other partners when reviewing or fulfilling requests.

We are not responsible for delays, changes, errors, stock issues, supplier decisions, customs delays, courier issues, or third-party terms outside our reasonable control.

Where relevant, your purchase may also be subject to the terms and policies of third-party suppliers or service providers.

Authenticity and condition

Where applicable, we take reasonable care when reviewing sources, item details, condition information, and supporting documentation.

However, we do not manufacture or control third-party products. Unless expressly stated in writing, any item descriptions, condition notes, imagery, availability information, or supporting details may rely on information provided by suppliers or third parties.

You should review all item details carefully before confirming a request.

Delivery and risk

Delivery options, timing, and costs will be confirmed where applicable.

Estimated delivery times are not guaranteed unless expressly agreed in writing.

Risk in an item may pass to you once the item is delivered, collected, or handed to a courier, depending on the agreed arrangement.

You are responsible for providing accurate delivery information and for any customs, import, tax, or local compliance requirements that apply to your location.

Client responsibilities

You agree not to use this website or our services for any unlawful, fraudulent, misleading, or harmful purpose.

You are responsible for ensuring that any item you request can be lawfully purchased, imported, possessed, or used in your location.

We may refuse any request that appears unlawful, inappropriate, restricted, or inconsistent with our service standards.

No guarantee of outcome

We aim to provide a careful, discreet, and personal sourcing service. However, we do not guarantee that we will be able to find, secure, reserve, purchase, or deliver any specific item.

Sourcing outcomes depend on availability, timing, market conditions, supplier decisions, pricing, condition, and other factors outside our control.

Website content

The content on this website is provided for general information only. It does not constitute professional, financial, legal, tax, or investment advice.

We aim to keep website information accurate and up to date, but we do not guarantee that all content is complete, current, or free from errors.

Intellectual property

All content on this website, including text, images, graphics, layout, design, branding, and other materials, is owned by or licensed to YUZZANG HOUSE LTD, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any website content without prior written permission.

Privacy

Your use of this website and our services is also governed by our Privacy Policy.

By using this website or submitting an enquiry, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

Confidentiality

We treat private enquiries with discretion. Information you provide through an enquiry is used to review and respond to your request.

However, where necessary to review or fulfil a request, limited information may be shared with relevant third-party suppliers, service providers, payment processors, couriers, or professional advisers.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or economic loss arising from your use of this website or our services.

This includes loss of profit, loss of opportunity, loss of data, business interruption, or losses arising from delays, unavailable items, supplier changes, delivery issues, or third-party actions.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

Force majeure

We are not responsible for delays or failure to perform where caused by events outside our reasonable control. This may include supplier delays, courier delays, customs delays, technical issues, strikes, accidents, natural events, government action, changes in law, or other circumstances beyond our control.

Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the website or services after changes are posted means you accept the updated terms.

Governing law

These terms are governed by the laws of [your jurisdiction].

Any disputes will be subject to the courts of [your jurisdiction], unless otherwise required by applicable law.

Contact

If you have any questions about these Terms of Service, please contact:
Company: YUZZANG HOUSE LTD
Email: hello@yuzzanghouse.com
Address: 69 Station Road, Hampton, England, TW12 2BT