Introduction

Your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit this website or submit a private enquiry, how we use it, and what rights you have over your information.

This website is operated by YUZZANG HOUSE LTD
If you have any questions about this Privacy Policy, you can contact us at hello@yuzzanghouse.com

What we collect

When you visit the website We may collect basic analytics information to understand how visitors find and use this website. This may include your IP address, browser type, device information, pages visited, time spent on the website, and general interaction data.

This information may be collected through cookies or similar technologies.

When you submit a private enquiry When you complete the contact or enquiry form, we collect the information you choose to provide. This may include:

Your name
Your email address
Your phone number
Your preferred date or required timing
The type of request
Any details you include about your enquiry

This may include information about watches, bags, gifting, rare pieces, bespoke requests, preferences, timing, occasion, budget range, or any other details you decide to share.

When you contact us directly If you contact us by email or another communication channel, we may collect your contact details and the content of your message so that we can respond to your enquiry.

Newsletter or updates If you subscribe to receive updates, private notes, or newsletters, we may collect your name and email address. You can unsubscribe at any time.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries
Review and manage private sourcing requests
Understand the details of your request
Communicate with you about next steps
Provide private shopping, sourcing, gifting, or bespoke request assistance
Improve the website and understand how visitors use it
Send updates or newsletters where you have opted in
Comply with legal, regulatory, or administrative obligations

We do not sell your personal information.
We do not share your personal information with third parties for their own marketing purposes.

Private Enquiries

Private enquiries are reviewed individually. Information you provide through the enquiry form is used only to understand your request and respond appropriately.

Please avoid sharing unnecessary sensitive personal information through the form. If additional information is required, we will ask for it directly and only where relevant to your request.

Third-Party Services

This website may use third-party services to help operate the website and manage communications. These may include:

Website analytics provider
Website hosting provider
Form submission or enquiry management provider
Email or newsletter provider
Payment processor, where applicable
Scheduling or communication tools, where applicable

These third-party providers may process personal information on our behalf. Each provider has its own privacy policy explaining how they handle data.

Actual services used may include: Framer

Cookies

This website may use cookies or similar technologies to improve the browsing experience, understand website performance, and support basic analytics.

You can usually control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

As a general guide:

Contact form and enquiry messages: up to 12 months
Private request records: for the duration of the enquiry and a reasonable period afterwards
Newsletter subscriber data: until you unsubscribe
Website analytics data: according to the settings of the analytics provider
Administrative or transaction records: as required for legal, tax, or business purposes

We may retain limited records where necessary to resolve disputes, comply with legal obligations, or maintain business records.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent for marketing communications
Request a copy of your personal information in a portable format
Complain to a data protection authority

To exercise any of these rights, contact us at hello@yuzzanghouse.com
We will respond within a reasonable timeframe and in accordance with applicable law.

Marketing Communications

If you choose to receive newsletters, private notes, or updates, we will use your email address to send those communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no website, email system, or online service can be guaranteed to be completely secure. Please take care when sharing information online.

Children’s Privacy

This website and our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Some third-party services we use may process data outside your country of residence. Where this happens, we rely on appropriate safeguards provided by those services where required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If we make significant changes, we may notify you where appropriate.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Company: YUZZANG HOUSE LTD
Email: hello@yuzzanghouse.com
Address: 69 Station Road, Hampton, England, TW12 2BT